Porter Wright recognized for providing extraordinary client service in the past year
Porter Wright has been recognized for providing excellent client service, and for stepping up that service during the COVID-19 pandemic.
BTI Consulting Group released its list of the 70 Most Improved Law Firms in Client Service, based on an analysis of interviews with more than 350 general counsel and in-house lawyers at large businesses. Porter Wright was recognized in those interviews for providing a high level of client service, and raising the bar specifically during the COVID-19 pandemic. This is the first time BTI Consulting Group has issued this list, and it comes ahead of the release of their annual Client Service A-Team Report.
“Client service savvy demanded a combination of keen listening skills and attorney action. Some firms saw this as a call to action — and improved more than others,” BTI wrote in their press release. “The new client service expectations place a premium on listening, practicality, and timeliness. Listening demands voice-to-voice communication and timeliness means being first.”
“We’ve always prided ourselves on collaborating with our clients, and working together to meet their very unique needs,” said Bob Tannous, Porter Wright’s managing partner. “Our attorneys have worked incredibly hard to be nimble and adapt to the changing needs of our clients during the past year and we think our clients—and our attorneys—are stronger for that effort.”
Porter Wright was recognized by BTI in their 2021 Client Service A-Team Report for its strengths in advising clients on business issues, anticipating client needs, excelling in client-facing communication, investing in client relationships and anticipating client needs.
- “Speed separating top firms from pack during COVID-19,” Law360, March 18, 2021