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| Porter Wright Recognized Among 30 Elite Law Firms Nationally For Superior Client Service in BTI Survey |
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| 11/23/2009 |
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A national survey of in-house counsel at Fortune 1000 companies conducted by The BTI Consulting Group (BTI) identifies Porter Wright among the 30 elite firms in the country when it comes to client service.
"The BTI Client Service 30 is the cream of the crop . . . These 30 firms perform 4 to 15 times better than everyone else. [These 30 firms] have truly differentiated themselves in the eyes of the clients," according to BTI's recently released report.
"In this changing legal landscape, having our clients name us as one of the best firms in the nation in client service is such an honor," said Robert W. "Buzz" Trafford, the firm's Managing Partner. "We are particularly gratified that our clients gave us high marks for our expertise, responsiveness and, particularly in the current economy, the value we provide."
Porter Wright was honored as a "Leader of the Best" when it comes to advising clients on business issues. According to the report, "Porter Wright differentiates itself with clients by translating legalese into business speak — a key method to prove your commitment to help clients." The report also cites specific comments from corporate counsel about Porter Wright's commitment to client service, specifically, "They know our business and us. They have skilled people in a number of areas critical to our business."
Based out of Boston, BTI is the leading provider of strategic market research to law firms and professional services firms. BTI's analysis draws on candid feedback from 240 corporate counsel at Fortune 1000 companies to determine which law firms among 505 core firms nationally top the charts in client service. Porter Wright was ranked 22nd among these firms. Corporate counsel ranked Porter Wright among the best in the country in 14 areas:
1. Anticipates the Client's Needs
2. Breadth of Services
3. Brings Together National Resources
4. Commitment to Help
5. Deals with Unexpected Changes
6. Helps Advise on Business Issues
7. International Capability
8. Keeps Clients Informed
9. Legal Skills
10. Meets Scope and Budget
11. Provides Value for the Dollar
12. Quality Products
13. Understands the Client's Business
14. Unprompted Communication
For more information about this survey Click here. |
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